Refund policy

Effective November 8, 2026.

Purchases on the site are processed by Paddle, our online reseller and the Merchant of Record for all our orders. Paddle takes the payment and makes refunds. Questions: contact@websmith-shop.com.

14 days

If ArrangerPilot Pro does not suit you, ask for a full refund within 14 days of a payment — the first one or a renewal. You do not have to give a reason.

How to ask

• write to contact@websmith-shop.com from the email of your account; or
• reply to the Paddle receipt email, or find your order at paddle.net.

The money goes back to the same card or payment method, usually within 5–10 business days depending on your bank. After a refund the subscription is canceled and the account returns to Free; your library and set lists stay.

After 14 days

You can cancel the subscription at any time (in the app, Account → "Manage subscription"): renewals stop, and Pro stays until the end of the paid period. The current period is not refunded after 14 days. If the law of your country gives you more rights, they apply.

App Store and Google Play

Purchases made in the mobile apps are refunded by Apple or Google under their rules: through reportaproblem.apple.com or the order history in Google Play.

Changes

If this policy changes, the new version will appear on this page with a new date. A change never affects payments made before it.